Profiling IT Managers

Personalised direct marketing campaign.

Mweb, February 15. South Africa.

Challenge And Outcome

To identify behavioural patterns influencing decision-making amongst IT managers who subscribed to technology services.

The aim of this project was to launch a personalised campaign addressing the aspects that make IT managers tick when deciding on their Internet provider and other technology services.

I identified the main behaviour drivers amongst this group of people, which led to a 70% success rate in reaching them out and an award winning campaign.


Immersing in the world of IT managers with a purpose

I approached this project from a behavioural perspective, trying to unveil the human needs driving the decisions of IT managers across different businesses. I worked closely with an integrated marketing agency to talk with the right profiles–i.e. IT managers-.

The agency profiled and segmented the potential customers quantitatively, and I completed the qualitative research and guided the strategy to inform the marketing execution.  

I immersed myself in the world of IT managers in order to understand how they made decisions, but also how they worked, arranged information, dealt with service-providers, and how they saw their organisations' structure. 

I journey mapped their decision-making process and identified how to best design for behaviour change at the moment of choosing their technology service provider.

I worked with the creative team on developing a direct marketing concept that was effective and at the same time delivered a compelling message which connected emotionally with the users. 


An award-winning direct marketing campaign that achieved a 70% success rate in reaching the right decision-makers. 

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