Spain, 2017

 

 

About

Anthropologist and service designer, I thrive on building and nurturingmulti-disciplinary teams and training companies on how to set up a service design practice.

My work has impacted end to end services, digital products, and business transformation projects including: service design briefs to help organisations work better, internal working tools for teams, blueprints of new internal services, mobile apps, internal knowledge management products, mobile payment wallets, direct marketing campaigns, customer experience, and CRM strategies.

I have worked in Africa, South America and the UK, where I have managed my own projects independently and as part of a team in the agency and management consulting environments.

I currently work as a senior service designer at Australian management consulting firm From here on. 

My current passion is in building service design teams in organisations that need to transform themselves and their ways of working.