Increasing Efficiency through Collaboration

BP, December 16 - February 17. UK.

We designed an internal platform to make the team’s work more collaborative.

We solved a key pain point of teams across geographies that weren’t communicating with one another and were making mistakes and assumptions as a result.

Challenge and Team

To develop a mobile-based management tool to help teams work more efficiently together across departments.

I led a team of researchers and service designers to develop this platform to help teams collaborate with one another. 

My role was to work in collaboration with the team to conduct a discovery and based on the insights, suggest a mobile platform concept.

Approach

Test The Concept Early With Team Members

This initiative was part of a bigger strategy to help the business digitise and make it more current by helping the employees work better.

In order to achieve this, we conducted user research, identified key persona types and journeys. We arrived to a future vision and concept aligned with the users’ needs. The end result was a prototype of the platform which was tested with the potential users.

Key Results and Learnings

The platform increased the visibility of the team’s work and availability

The biggest barrier in this project was people’s resistance to change. There were various issues due to lack of information sharing and centralisation of knowledge. We learned that only by tackling the root cause of these we could propel change in the organisation.

The main outcome was to facilitate centralisation and collaboration, by giving employees access to employees’ skills and availability.