Increasing Efficiency through Collaboration

Design of internal employees' team platform to make their work more collaborative

BP, December 16 - February 17. UK.

Concept co-creation session

Concept co-creation session

Challenge and Outcome

To develop a mobile-based management tool to help teams work more efficiently together across departments.

This project was based on a recurrent situation in this organisation regarding lack of communication across departments and teams.

The outcome of this challenge was a cloud based mobile concept that promoted collaboration by providing teams visibility about the capacity and skills available in different locations and departments.

Persona sketch. Contents are confidential.

Persona sketch. Contents are confidential.

Approach

Test The Concept Early With Team Members

I worked together with a team of service and UX designers to develop this concept to help teams collaborate with one another. 

This client had a number of issues due lack of centralisation of knowledge and databases of information from previous projects. In my role as a designed lead in the account I was involved in a few projects to help them address this issue. In this case, the human need of working better together guided the development of the concept. 

My team and I thought of the idea as part of a bigger strategy to not only help the business digitise itself but also to make it more current by transforming the way in which employees worked. The biggest barrier was the mindset of people as opposed to the technology itself. 

Persona templates and concepts.

Persona templates and concepts.

The projects deliverables were as follows:

+ Personas

+ Value propositions of the service

+ User journeys

+ Concepts development

+ Testing results.

Results

The development of the platform increasing visibility of each member of the team’s work and availability while improving efficiency and collaboration.